Consumer Return Rights

1. Distinction Between Auction Sales and eCommerce Shop Purchases

Auction Sales

Sales by public auction are generally exempt from the standard 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Consumer Contracts Regulations”).

You have no general right to cancel an Auction Contract or return a Lot simply because you changed your mind.

However, as a Consumer you retain rights under the Consumer Rights Act 2015 in respect of the Main Characteristics of the Lot. If the Lot does not match its description in the Important Notes or Catalogue, you may have remedies for breach of contract.

eCommerce Shop Purchases (Fixed-Price Orders)

These are distance contracts. As a Consumer you benefit from both:

• The statutory cooling-off rights under the Consumer Contracts Regulations.
• The full protections of the Consumer Rights Act 2015 for faulty or misdescribed Goods.

2. 30-Day Return Policy for eCommerce Shop (Cooling-Off Period)

Emerebid Auctions voluntarily offers a 30-day return window for eligible Shop purchases, which exceeds the statutory minimum of 14 days.

You may cancel an Order and return the Goods for any reason within 30 days from the day after you (or someone you nominate) receive the Goods, provided:

• You notify us in writing (via the returns portal on www.emerebid.com or email) within the 30-day period.
• You return the Goods within 14 days of notifying us.
• The Goods are returned in their original condition, unused, with all tags, packaging and accessories.
• The Goods remain in a resaleable condition.

Exceptions

The 30-day cancellation right does not apply to:

• Personalised or custom-made Goods.
• Goods sealed for hygiene or health reasons once the seal has been broken.
• Perishable Goods or Goods with a short shelf life.
• Digital content once download or access has begun.
• Goods that become mixed inseparably with other items after delivery.

Return Shipping Costs

You are responsible for the reasonable cost of returning the Goods unless the Goods are faulty, damaged, or not as described. In those circumstances we will arrange collection or reimburse reasonable return costs.

Refunds

We will refund the Purchase Price (including standard delivery charges paid) within 14 days of receiving the returned Goods or proof that they have been sent back.

Refunds are made to the original payment method. We may deduct a reasonable amount for any diminished value caused by handling beyond what is necessary to inspect the Goods.

3. Rights for Faulty, Damaged or Misdescribed Goods (Consumer Rights Act 2015)

These rights apply to both Auction Lots and Shop Goods purchased by Consumers.

• Short-term right to reject (first 30 days from delivery): You may reject the Goods and claim a full refund if they are faulty, damaged on arrival, or not as described.
• Repair or replacement: We may offer to repair or replace the Goods at no cost to you if repair or replacement is possible and not disproportionate.
• Price reduction or final right to reject: If repair or replacement fails, is not possible, or causes significant inconvenience, you may claim a price reduction or reject the Goods and receive a refund.

You must notify us of the issue within a reasonable time (ideally within 30 days of delivery for obvious faults).

Your statutory rights are not affected by the 30-day voluntary return policy.

4. Process for Exercising Return Rights

• Use the returns portal on www.emerebid.com or email returns@emerebid.com with your Order/Invoice number and reason for return.
• We will provide return instructions or a prepaid label where appropriate (especially for faulty Goods).
• Goods must be securely packaged.
• You should retain proof of postage.
• We aim to process refunds within 14 days of receiving returned Goods (or earlier where required by law).

5. Non-Consumer Buyers

If you are not a Consumer, the 30-day cooling-off right and short-term right to reject do not apply.

Returns are accepted only for faulty or damaged Goods in accordance with the main General Terms & Conditions.

6. Interaction with Delivery Policy

Return rights are subject to the Delivery and Collection Policies.

Failed or refused deliveries may affect your ability to exercise cancellation rights.

Storage or redelivery charges may apply in cases of default.

7. Your Statutory Rights

Nothing in this Schedule, the General Terms & Conditions, or the eCommerce Shop Terms affects your statutory rights as a Consumer under:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• Any other applicable UK consumer law

Advice on your rights is available from the Citizens Advice Bureau or Trading Standards.

Need Help With A Return?

Our support team can assist with return requests, refunds, damaged items and consumer rights enquiries.

• Website: www.emerebid.com
• Email: returns@emerebid.com
• Email: support@emerebid.com