Information regarding refunds, returns, cancellations, and buyer responsibilities on EMERE Marketplace.
All auction bids are legally binding. Once an auction has ended and a bidder has won a lot, the transaction is considered final.
Unless required by applicable law, auction purchases are generally non-refundable and non-returnable.
Buyers are responsible for reviewing all photographs, descriptions, specifications, and available documentation before placing a bid.
Unless specifically stated otherwise, items are sold on an "As Is, Where Is" basis.
Cosmetic wear, missing accessories, or signs of use may be present.
Return requests may only be considered in exceptional circumstances, including:
Any approved return request will be reviewed on a case-by-case basis.
If an item arrives damaged during transportation, buyers should notify the seller or EMERE support as soon as possible.
Certain non-auction products sold through the marketplace may qualify for returns under the seller's stated return policy and applicable consumer protection laws.
Buyers should review individual seller policies before purchasing.
Where a refund is approved, funds will generally be returned using the original payment method.
Auction bids cannot normally be cancelled once submitted.
Orders for standard marketplace products may be subject to separate cancellation rights depending on the seller and applicable laws.
Sellers are expected to provide accurate descriptions, images, and relevant information regarding listed items.
Misleading or fraudulent listings may result in account suspension or removal.
If you believe an issue qualifies for review under this policy, please contact EMERE Marketplace support and provide all relevant details.